Irish technology consultancy firm Konversational is advancing its strategic growth globally with the Dublin headquartered company pleased to announce its expansion into the United States with the opening of its first office in New York. The move is anticipated to generate over €5 million ($5.8 million) in revenue and create up to 40 new roles at its US headquarters within the first year. It currently employs 80 IT professionals across six locations including Dublin, London, Paris, Nantes, Zurich and Munich.
Founded in 2020, Konversational is among the most experienced ServiceNow Customer Workflow partners globally and is only the second company worldwide to earn the prestigious Customer Experience Advanced Specialisation. This latest move represents an important juncture for Konversational, signalling its intent to break into the U.S market, with ambitions to capitalise on the high demand for customer service technologies, valued at almost $4 billion*. The launch comes less than 18 months after its expansion into France, Germany, and Switzerland.
As an Elite partner of ServiceNow, Konversational are the preferred deployment and implementation partner of ServiceNow Customer Workflow technologies, which enable enterprise companies to increase efficiencies, automate services and provide an enhanced customer service offering as part of large-scale digital transformation projects. Since its establishment, it has accelerated rapidly through the ServiceNow accreditation system, attaining Elite Partner status in less than 18 months, and retaining the designation for over three years.
John Gilleran, Co-CEO, Konversational said,
“Expanding into the United States is a significant milestone for us and one that we have been building towards since opening our Dublin headquarters less than five years ago. The U.S market alone represents a tremendous growth opportunity for Konversational. We are looking forward to bringing our award-winning market leading services to the U.S. market and to supporting clients achieve commercial ambitions, underpinned and supported by the global leading technology solutions of ServiceNow.”
Richard Guy, Co-CEO, Konversational said,
“Our expansion into the United States represents a natural evolution of Konversational’s growth journey. The scale of our success in Ireland, the UK and in Europe has built a strong foundation for us to now bring our proven methodologies, tools, and talent to the biggest market in the world. What excites us is the opportunity to work with forward-thinking U.S. organisations that are ready to innovate and elevate their customer experience strategies.”
Aidan McKenna, Regional Director, Americas, Enterprise Ireland
“Enterprise Ireland supports Irish companies such as Konversational to enter and scale in the U.S. market, the number one market internationally for digital tech exports.
Konversational has been hugely successful across Europe and now brings this success to the U.S. market to enhance customer experiences and accelerate digital transformation for U.S. companies.”